An answering service is a professional, outsourced solution where trained receptionists handle incoming calls for your business. It ensures every call is answered promptly and professionally, whether during working hours, after hours, or 24/7. Services typically include call handling, message taking, call screening, appointment booking, customer service support, and transferring urgent calls directly to the appropriate contact.

Answering services are used by businesses of all sizes to improve customer experience, reduce missed calls, and maintain a professional image, without the cost of hiring in-house staff. Whether you're a start-up, SME, or a growing company, an answering service helps you stay connected with your customers while focusing on running your business.

Read more: What is a telephone answering service?

Call answering services offer a range of benefits that help businesses stay responsive and professional without the need for in-house staff. Key advantages include:

• Never missing a call – Every call is answered promptly, even outside working hours.
• Improved customer experience – Friendly, UK-based receptionists provide a personal and professional first impression.
• Call filtering – Unwanted or unsolicited calls are screened, saving you time.
• Custom call handling – Calls can be forwarded, messages taken, or queries handled according to your preferences.
• Instant notifications – You receive real-time updates by email or SMS, so you’re always in the loop.
• Call recording and reporting – Ideal for training, quality control, and transparency.
• Cost-effective support – Gain the benefits of a full-time receptionist without the overheads.

Whether you're a small business, start-up, or growing team, a call answering service helps you stay connected, improve efficiency, and maintain a professional image.

The cost of an answering service depends on several factors, including call volume, hours of coverage, and the type of services you need, such as message taking, call transfers, or appointment scheduling. Most providers offer flexible pricing models, such as pay-as-you-go, monthly bundles, or per-minute rates.

Many answering services offer tailored quotes based on your specific requirements, so it’s best to contact the provider directly for an accurate cost.

An effective answering service can save your business time, reduce missed opportunities, and deliver a professional first impression, making it a worthwhile investment for many SMES and start-ups.